FAQ

Currently we are accepting Aetna, Blue Cross Blue Shield, Cigna, Oscar, Oxford, Ujited Healthcare, and all Optum affiliates. 

Many insurances will accept superbills which we can provide you for reimbursement. Please contact your insurance company to inquire is they accept reimbursement. In addition, we provide private pay options.

Your appointment time is reserved specifically for you. Prior to 24hrs notice is requested in order to cancel or reschedule. If less than 24hrs, you will be charged a $100 cancellation fee. Of course emergencies happen and the fee will be waived with documentation.

I understand everyones lives can become very busy. I do provide a 15 minute leeway. If you are later than 15 minutes then the session will be cancelled and you will be charged a no show fee.

Session are never allowed in public settings due to lack of confidentiality. Clients are not allowed to attend sessions in a car as a passenger due to confidentiality and not while driving themselves due to safety concerns.

Services are decided upon by us, as opposed to the insurance companies. Oftentimes, insurance companies place restrictions on the frequency of sessions and length of treatment. However, these pre-determinations are often not in your best interests. We work with you to ensure that services are matched to your needs and terminated at a time that is agreed upon together.

Your mental health treatment is not shared with your insurance provider, thus becoming a part of your medical record. As part of your medical record, a mental health diagnosis and history of mental health treatment may impact eligibility for future medical and/or life insurance coverage.

Evaluations include an initial consultation, review of relevant records, observations, and rating scaled assessments to provide information on the severity of your symptoms utilizing a rating scale. Included with every evaluation is a written report with recommendations and a feedback session.

Your counselor will meet with you for an initial intake session to gather detailed information about your concerns. After this initial session, goals for treatment are developed together. At this time, you will both agree upon the session frequency and estimated duration of treatment. Data are collected before, during, and after treatment to monitor your progress and ensure that you are benefiting from counseling. Based on the data that are collected, adjustments are made to treatment as needed. Counseling sessions are terminated once you have reached your treatment goals.

All therapy is individualed. This means that everyone is on their own journey due to their needs which can impact duration of therapy.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

No, due our clinicians being licensed by the Florida board, they are only allowed to see clients who are residing in the state of Florida. We do sell therapeutic packages which can be purchased online from any state.